ServiceNow-Reports Creating, Modifying, and Saving Reports

系统管理员 2022-10-05 10:42 121阅读 0赞

# Creating, Modifying, and Saving Reports #

We provide many useful reports, but creating your own is a simple process. In this example, we will create a report that groups all open incidents by escalation level and stacks them by priority. This report illustrates whether the highest-priority incidents are resolved before they are escalated.

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70][]

1.  Navigate to **Reports** > **Create New**.
2.  On the **Data** tab, enter a report **Name**.
3.  Set **Data** **Table** to **I****ncident**.
4.  On the **Type** tab, set **Type** to **Bar** or to another chart of your choice.
5.  On the **Configuration** tab, set **Group by** to **Escalation**.
6.  Set **Stacked by** to **Impact**.
7.  Open the filter icon in the left pane and add the filter condition **\[****Escalation\] \[is not\] \[Normal\]**.
8.  Click **Run** to see the results.

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 1][]

The report shows that 11 of the 14 overdue incidents are high priority.

A: Click **Save** to add this report to your list of existing reports.

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[watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 1]: /images/20221005/5e5721c7b83947c2ad943675ff544f0d.png